东莞 客户服务专员 招聘（工资待遇要求）

Responsibilities:工作范围：·Servescustomersbyprovidingproductandserviceinformation.Processorders.Responsibleforactingasaliaisonbetweencustomersandthecompany.负责货款跟踪、订单维护；·Tohandleincomingenquiries(bybothe-mail&phone)inamatureandprofessionalmanner专业有效地处理日常客户查询；·Toprocesscustomer’sorderefficientandaccurately负责每日订单输入，日常跟单；·Tocloselymonitortheorderstatusandmaintainup-to-dateinformationinsystem保证客户信息于公司系统内的完整和准确性；·Tohandlecustomer’scomplaintinaprofessionalway接受并处理客户投诉；·Toworkwithcustomer/planner/logisticscolleaguescloselytomakesuredeliveryontime与其他部门协调（如生产计划部，物流部），确保货期等；·Identifycustomer’sspecificneedsandescalatetheirconcernstoSupervisorwhenitisnecessary必要时适当地将客户要求上报，或寻求上司协助；Requirements:要求：·Tertiaryeducation大专以上学历；·ExcellentcommunicationskillsbothinEnglish,MandarinandCantonese英语书写流利，可以进行日常英语口语和广东话沟通;·Goodserviceminded有服务意识；·Stronginproblemsolvinganddetails-oriented认真仔细，勤勉敬业；·Proactiveworkingattitude主动及良好的工作态度；·Abletoworkunderpressure,mature,independentandself-motivated能承受工作压力，能独立自主完成工作；·3years+followupordersexperienceinforeigncompany3年或以上于外资工作的客户服务经验